We have a 28 day return policy, which means you have 14 days after receiving your item to request a return. You then have another 14 calendar days to return your item to us from the date of notifying us.

In order to be eligible for a return item(s) must be in their unused, original condition including all of their original packaging intact. We are working towards free returns for our customers. Currently we do not cover the costs of returns therefore we recommend our customers choose a signed for or guaranteed delivery service.

 

Looking for How to Start A Return? Visit our dedicated Returns Page Here

 

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
  
• Items sent back to us without first requesting a return within your account or by having approval from us via email will not be accepted. Please note all returns shipping costs are the customer's responsibility.
• Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as flowers, or plants), custom products (such as custom-made orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept returns on gift cards.

Exchanges
We do not accept exchanges, the quickest way to resolve an issue with your order is to return the original order and place a new order.

 

Damaged Items

If you think your item has arrived damage please email us within 14 working days of delivery to hello@la-zuma.com and we will do our best to assist you. 

 

Terms & Conditions

To begin initiating a return, within 14 calendar days of delivery, please either log into your account to initiate Shopify Self Serve returns here OR reach out to our customer support team at hello@la-zuma.com.

 

• We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment

 

• Due to the nature of our custom-made and personalised products we can not accept returns/exchanges or offer refunds for any custom-made or personalised items.

• Refunds will be issued within 30 days from the date we process your return.

• Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.

• We provide a refund to your original payment method for all items approved for return.
  

 

• We do not accept exchanges of any kind.

 

• We do not provide a returns label or pay for the costs of returns shipping.

• Items returned to us that are not eligible for a refund will be discarded or sent back to you at your own expense.
  

   

• Order cancellations are possible but time sensitive. Please note if your order has already been dispatched and is in transit we will be unable to cancel it for you. However, you are more than welcome to request a return.

  Please note items unavailable for cancel or return:

  • Custom made or personalised goods

 

• The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

 

If you have any questions at all regarding our Returns & Refund Policy please reach out directly to us at hello@la-zuma.com and one of our customer support specialists will aim to help within 3 business days.