In order to be eligible for a return item(s) must be in their unused, original condition including all of their original packaging intact. We are working towards free returns for our customers. Currently we do not cover the costs of returns, therefore we recommend our customers choose a signed for or a guaranteed delivery courier.
Before returning your item to us ensure to take photos of both the item and its packaging. Just in case a parcel becomes damaged in transit this will help us identify any potential issues during the return process.
CONTACT INFORMATION
If you need to return an item and do not hold an account with us please complete this form.
Please include:
- Your Order Number
- Your Full Name
- Your Email Address
- Your Phone Number
- Please include a brief description for the reason of your return with your order number in the 'Your Message' section.
If you would prefer to contact us about your return by email, please use the email address below
hello@la-zuma.com
Mon-Fri 9:00-17:00Returns FAQ's
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. You then have another 14 calendar days to return your item to us from the date of notifying us.
If you would like to read our full Returns Policy please click here
Please read the above information. If you have an account with us please log in to your and create a return.
If you would like to cancel an order please do so by emailing us at hello@la-zuma.com
Please note if your order has already been dispatched and is in transit we will be unable to cancel it for you. However, you are more than welcome to request a return.
Please note items unavailable for cancel or return:
- Custom made or personalised goods
Yes, you can not return custom made or personalised items. If a product is custom made or personalised item this will be stated within the product description. Please note these items are not covered under the returns policy.
Please note natural products (i.e. solid marble) vary in colour and veining and may differ from the product images shown on our website.
Please note some items may vary in colour due to screen settings and display quality.